Privacy policy
This privacy policy explains how Deltatec Systems, S.L. processes personal data through www.deltatec.solar, the Deltatec Solar brand and business line, and the forms made available on the website.
1. Data controller
Controller: Deltatec Systems, S.L.
Email:
info@deltatec.solar
Phone:
(+34) 910 806 981
Commercial contact address: Vía Dos Castillas, 33, Centro Empresarial
Ática, Building 4, Floor 1, 28224 Pozuelo de Alarcón, Madrid, Spain.
2. Data we process
We may process the data provided directly by users through website forms or the contact channels published on the site. In particular:
- Identification data, such as name and company.
- Contact data, such as email address and phone number.
- Request-related data, such as reason, product interest, project reference or message.
- Minimum technical data associated with the submission, such as date, IP address or user agent, when required for security, traceability and anti-abuse purposes.
3. Purposes of processing
We process personal data for the following purposes:
- To handle information requests, commercial enquiries or support requests.
- To manage product demo requests.
- To follow up on commercial opportunities and pre-contractual communications.
- To manage relationships with clients and prospective clients.
- To prevent fraudulent, abusive or unauthorised use of the website.
4. Legal basis
The legal basis for processing may be, depending on the case:
- The data subject's consent when voluntarily submitting a form or enquiry.
- Pre-contractual measures taken at the request of the data subject when the request concerns products, services, demos, quotations or proposals.
- The legitimate interest of Deltatec Systems, S.L. in ensuring website security and the proper handling of requests.
- Compliance with legal obligations, where applicable.
5. Data retention
Data will be retained for as long as necessary to handle the request, maintain the commercial or pre-contractual relationship and comply with applicable legal obligations. After those periods, data may remain duly blocked for the time required for the establishment, exercise or defence of legal claims.
6. Recipients and data processors
Data will not be disclosed to third parties except where required by law. However, access may be granted to providers that deliver services necessary for the operation of the website or communications, such as hosting, email, technical support or maintenance, acting on behalf of Deltatec Systems, S.L. under the required data protection safeguards.
7. International transfers
As a general rule, international data transfers are not planned. If a technology provider involves access from outside the European Economic Area, such access will be carried out with the appropriate safeguards required by applicable legislation.
8. Data subject rights
Data subjects may exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability by sending a request to info@deltatec.solar.
Where processing is based on consent, data subjects may withdraw that consent at any time without affecting the lawfulness of prior processing.
If a data subject believes that the processing of their data does not comply with applicable law, they may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
9. Mandatory or optional nature of the data
Fields marked as mandatory in the forms are necessary in order to process the user's request. If they are not provided, we may be unable to handle the enquiry properly.
10. Automated decisions
No automated decisions are taken and no profiling with legal or similarly significant effects is carried out on the basis of the data collected through this website.
11. Updates to this policy
Deltatec Systems, S.L. may update this privacy policy when necessary to adapt it to legal, technical or functional changes to the website. The version published at any given time will be the applicable one.